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Find answers for your next custom medal project.
Explore the collection ↓*HELP & SUPPORT
FREQUENTLY ASKED
QUESTIONS & SUPPORT.
Minimum quantityWhat is the minimum order quantity?+
Minimum quantities depend on the selected process and design. Share your requirements so MGM can confirm the available options.
ProofWhen will I receive a design proof?+
The team confirms proof timing with your project. Include any artwork deadline in your request.
MaterialsWhat materials can I choose?+
Metal, PVC and other process-specific materials are available. The selected material and specifications will be listed in the quote.
RibbonDoes each medal include a neck ribbon?+
Ribbon choices can be included in your specifications. Tell us the color, width and any printing you need.
PackagingWhat packaging options are available?+
Explore protective bags, pouches and presentation boxes in the fabrication options.
DeliveryWhen can my order be finished?+
Production and delivery depend on quantity, process, destination and the approved artwork. Confirm the schedule before ordering.
RushCan I request a rush order?+
Include your event date, quantity and destination. MGM will confirm whether the selected design can meet the deadline.
ShippingWhich shipping service is used?+
The delivery method and any shipping charges are confirmed with your quote.
PriceHow much does a custom medal cost?+
Size, quantity, material, finish, artwork and packaging affect the unit price. Request an itemized quote for your specification.
ToolingWill there be a mold or tooling fee?+
Tooling requirements vary by process. Any setup or tooling cost will be listed before you approve the order.
ShippingAre shipping and customs included?+
Your quote should identify the delivery terms. Ask the team to confirm destination charges or import duties for your location.
PaymentHow do I pay for an order?+
The MGM team provides payment instructions after you approve the design and quotation. This website currently accepts project requests rather than card payments.
InstallmentsAre installment payments available?+
Contact MGM to discuss the payment terms available for your order.
SizeCan medals be made in different sizes?+
Include the preferred dimensions and any limits for weight or budget. MGM will confirm what is practical for the selected process.
ThicknessWhat thickness should I choose?+
Thickness affects weight, feel and manufacturing cost. The final specification is confirmed with your quote.
ShapeCan I create a custom shape?+
Share an outline or concept. The team will check the shape, openings and ribbon attachment for production.
ArtworkCan I request changes to my design?+
Review the proof and request changes before approving production. Confirm the included artwork services with your project.
LogoCan I include my logo or image?+
Attach artwork you have permission to use. Vector artwork is useful for production; clear image files can help start the discussion.
Multiple designsCan one order include multiple designs?+
Different designs may have different setup requirements. List each version and its quantity in your request.
UpgradesWhich upgrades can I choose?+
Explore glitter, rhinestones, glow effects, spinners, layered designs and other options above.
FinishHow do plating and dye finishes differ?+
Plating creates a metallic surface; dye finishes add a colored surface. Ask for a finish recommendation for your artwork.
StepsHow do I make a custom medal?+
Share your brief, review the quote, approve the proof and confirm production and delivery.
AssistanceCan MGM help with my design?+
Send a logo, sketch or written idea with your request so the team can discuss the artwork direction.
SampleCan I request a sample?+
Ask MGM about available sample options and any applicable cost or lead time.
ChangesCan I change an approved order?+
Contact the team promptly. Changes depend on the production stage and may affect the price or schedule.
ReturnsWhat is the return policy?+
Ask MGM to confirm the terms that apply to your custom order before approval.
A SMALL OBJECT.
A BIG STORY.
Tell us what you have in mind. Your team, your event, your milestone — made into something worth keeping.
