RETURNS &
REFUNDS.

Cancellations and custom production

Before production begins, cancellation is eligible for a full refund less transaction fees. Send your cancellation request in writing to info@mgmcrafts.com; it must be received and confirmed before production starts.

Once production has begun, custom orders are final and cannot be cancelled or refunded on that basis, because the products are made for the customer and cannot be resold. Manufacturing-defect remedies are described below.

Review all text, logos, sizes, colors and specifications before approving the digital proof by email. Design changes after approval may incur fees and delay production.

Inspection and reporting deadlines

• Inspect the products immediately, within 3 business days of delivery, for quantity errors, shipping damage and manufacturing defects.
• To request a replacement, repair or refund, email info@mgmcrafts.com within 30 days of delivery.
• Include your order number, a detailed description and photographs and/or video documenting the issue.

Under the purchase terms, not reporting an issue within 30 days constitutes acceptance of the products.

Manufacturing defects and remedies

A manufacturing defect means an error in materials, craftsmanship or production that deviates from the approved digital proof. For a genuine manufacturing defect, MGM may, at its discretion, reproduce the defective products at no additional cost or issue a partial or full refund for the affected items.

Reproduction follows the original approved specifications and is subject to the applicable production timeline.

Exclusions and return requirements

Manufacturing defects do not include:

• Normal differences in color, finish or appearance between a digital mockup and the physical product.
• Damage caused by improper handling, storage or use, or normal wear and tear.
• Changes or alterations by the customer or a third party.
• Issues caused by inaccurate or incomplete information supplied by the customer.

If reproduction is selected, MGM may require the defective products to be returned at the customer’s expense before reproduction begins.

Approved refunds and non-refundable fees

Approved refunds are processed within 3–5 business days and returned to the original payment method.

The following fees are non-refundable:

• Rush order fees.
• Shipping and handling charges.
• Bank transfer or wire fees.
• Currency conversion fees.
• Customs clearance fees, where applicable.